Thank you for visiting our website. We value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and share your personal information. Please take the time to carefully read and understand this policy before using our website.
1. Information We Collect
To provide you with a better experience, we may collect the following types of personal information:
Personal Identification Information: Such as your name, address, email address, phone number, and date of birth.
Payment Information: Such as credit card numbers and payment account details, which are only collected and processed when you make a purchase.
Usage Data: Includes the date and time of your visit, pages viewed, device type, IP address, operating system, browser type, and browsing behavior.
Communication Information: Content provided by you through emails, online customer service, or other communication channels, including feedback, suggestions, or complaints.
2. How We Use Your Information
We collect your personal information primarily for the following purposes:
Order Processing: To process your orders, payments, and shipments, ensuring you receive your products smoothly.
Personalized Services: To help us provide personalized recommendations and content based on your interests and preferences.
Website Improvement: To continuously improve website content, features, and user experience based on user behavior and feedback.
Marketing Activities: With your consent, we may use your information to send you the latest promotions, discount offers, product recommendations, or other marketing content. You can opt-out at any time.
Customer Support: To better respond to your inquiries, resolve issues, and handle after-sales services.
Compliance and Legal Requirements: We may use your personal information to comply with applicable laws and regulations, or to respond to government or legal requests.
3. How We Protect Your Information
We are committed to taking appropriate technical and managerial measures to protect your personal information. We use encryption technology to ensure the security of your payment information and employ secure servers and access controls to safeguard all stored personal data. In addition, we regularly conduct security audits to prevent unauthorized access, disclosure, or modification.
4. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
Service Providers: We may share necessary personal information with third-party service providers, such as payment processors, logistics companies, and data analytics firms, to fulfill your orders. These third-party service providers can only access your information for the purpose of performing their contractual obligations.
Legal Compliance: We may disclose your personal information when required by law, such as in response to a court order, regulatory requirements, or legal proceedings.
Business Transfers: In the event of a company reorganization, merger, acquisition, or sale of assets, your information may be transferred to relevant parties. We will ensure that your information is adequately protected during such transfers.
5. Cookies and Similar Technologies
Our website uses cookies and similar technologies to collect information and enhance your browsing experience. Cookies are small text files stored on your device that help us identify you, remember your preferences, and serve personalized advertisements. You can disable cookies through your browser settings, but this may affect certain features and functionality of the website.
6. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these third-party websites. We recommend that you review the privacy policies of any third-party websites you visit to understand how they collect and use your information.
7. Updates to the Privacy Policy
We may update this privacy policy from time to time. Any updates will be posted on this page, and the revised policy will take effect immediately upon publication. We encourage you to review this page periodically to stay informed about our latest privacy practices. Your continued use of our services after any changes to the policy will signify your acceptance of those changes.
8. Your Rights
Under applicable data protection laws, you may have the right to access, correct, delete, or limit the processing of your personal information. If you wish to exercise these rights or have any questions about your personal data, you may contact us.
9. Contact Us
If you have any questions, concerns, or need more information about this privacy policy, or if you wish to update, delete, or modify your personal information, please contact us through the following:
Email: support@softytoys.com.
We value your privacy and are committed to providing a secure and pleasant shopping experience. Thank you for your trust and support!